All gemstones, from sapphires and other coloured stones to diamonds, will eventually require cleaning as a build-up of dust, creams and oils will adhere to them, making them appear dull. In most cases, this can easily be removed by using warm soapy water and a soft bristled brush (soft toothbrushes are ideal). It’s important to note that this is not a suitable cleaning method for porous gemstones and materials such as opals and pearls. These should just be wiped clean with a soft cloth or be taken to a jeweller to be professionally cleaned.

Use the brush to scrub in and around the gemstones to remove this residue, then rinse in warm water and dry with a tissue. Give the metal a polish with a soft cloth to remove any watermarks and your jewellery will be sparkly clean!

Harsh chemicals such as chlorine, bleach and other household cleaning products can damage your fine jewellery by causing the finish and polish to deteriorate and will leave your precious stones lacklustre and dull. This can be avoided with regular cleaning. Other things to avoid are hairspray, nail polish remover and even excessive perspiration.

To care for pearls, wipe thoroughly with a soft cloth after each wear to remove skin oils, perfume residue etc.

Diamonds and gemstones can become loose over time due to wear and tear. If you notice any movement, please place the item in a bag or box and bring it in to us as soon as is convenient.

One of the easiest ways to protect your jewellery is by removing it when engaging in sport, housework, gardening, cleaning, gym activities, swimming, or showering. These activities often involve repetitive impact with hard surfaces such as steel, which will abrade and distort the metal. As well as affecting the appearance, this will also shorten the life of your piece of jewellery. Use the box and protective pouch to store your jewellery in to protect it from being scratched or damaged by other jewellery.

Harsh chemicals such as chlorine, bleach and other household cleaning products can damage your fine jewellery by causing the finish and polish to deteriorate and will leave your precious stones lacklustre and dull. This can be avoided with regular cleaning. Other things to avoid are hairspray, nail polish remover and even excessive perspiration.

To care for pearls, wipe thoroughly with a soft cloth after each wear to remove skin oils, perfume residue etc.

Diamonds and gemstones can become loose over time due to wear and tear. If you notice any movement, please place the item in a bag or box and bring it in to us as soon as is convenient.

Investing in a beautiful piece of jewellery and taking the time to make sure you look after it, means it makes sense to also insure your ring. It would be awful to lose your ring or have it stolen and then have to fork out a significant amount for a replacement. Insurance also covers you for accidental damage.

Your ring has both sentimental and monetary value and is not something you want to lose but it can happen. We recommend purchasing insurance for your ring for the unlikely and unfortunate situation that your ring may go missing. 

You would hate for anything to happen and find yourself unable to afford to replace your jewellery investment. We suggest our clients use www.qreport.com.au  . Or alternately we can insure you with them before you leave the store.  Q Report are underwritten by Chubb and offer cover for everything jewellery related and a very affordable premium. 

Just like any other product, over the years your jewellery is likely to require some maintenance due to wear and tear. This may include a polish to remove scratches, rhodium plating of any white gold jewellery, or fixing claws that have been knocked or have worn thin. We can quote on any required maintenance or repairs if you bring your jewellery to our store.

We offer free shipping on all orders or pick up in-store.

We accept returns within 30 days of the purchase date.