All gemstones, from sapphires and other coloured stones to diamonds, will eventually require cleaning as a build-up of dust, creams and oils will adhere to them, making them appear dull. In most cases, this can easily be removed by using warm soapy water and a soft bristled brush (soft toothbrushes are ideal). It’s important to note that this is not a suitable cleaning method for porous gemstones and materials such as opals and pearls. These should just be wiped clean with a soft cloth or be taken to a jeweller to be professionally cleaned.

Use the brush to scrub in and around the gemstones to remove this residue, then rinse in warm water and dry with a tissue. Give the metal a polish with a soft cloth to remove any watermarks and your jewellery will be sparkly clean!

Harsh chemicals such as chlorine, bleach and other household cleaning products can damage your fine jewellery by causing the finish and polish to deteriorate and will leave your precious stones lacklustre and dull. This can be avoided with regular cleaning. Other things to avoid are hairspray, nail polish remover and even excessive perspiration.

To care for pearls, wipe thoroughly with a soft cloth after each wear to remove skin oils, perfume residue etc.

Diamonds and gemstones can become loose over time due to wear and tear. If you notice any movement, please place the item in a bag or box and bring it in to us as soon as is convenient.

One of the easiest ways to protect your jewellery is by removing it when engaging in sport, housework, gardening, cleaning, gym activities, swimming, or showering. These activities often involve repetitive impact with hard surfaces such as steel, which will abrade and distort the metal. As well as affecting the appearance, this will also shorten the life of your piece of jewellery. Use the box and protective pouch to store your jewellery in to protect it from being scratched or damaged by other jewellery.

Harsh chemicals such as chlorine, bleach and other household cleaning products can damage your fine jewellery by causing the finish and polish to deteriorate and will leave your precious stones lacklustre and dull. This can be avoided with regular cleaning. Other things to avoid are hairspray, nail polish remover and even excessive perspiration.

To care for pearls, wipe thoroughly with a soft cloth after each wear to remove skin oils, perfume residue etc.

Diamonds and gemstones can become loose over time due to wear and tear. If you notice any movement, please place the item in a bag or box and bring it in to us as soon as is convenient.

Q Report Jewellery Insurance offers JMP Jewellery customers jewellery insurance. 

Benefits include cover for your jewellery when it is lost, stolen, damaged or disappears. Learn more about the cover and find the Product Disclosure Statement and Target Market Determination here at qreport.com.au. You can get an instant indicative estimate and apply online by clicking here. Q Report Jewellery Insurance  Q Report insurance is issued by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and distributed by Jewellers Loop Pty Ltd (ABN 47 110 767 087, AFSL No. 556525) (Jewellers Loop), trading as Q Report under a binding authority provided by Chubb. As a referrer, the jeweller receives a referral fee for a referral and for any policy issued as a result of this referral.  

Please note : This referral does not constitute a recommendation or endorsement of the insurance policy by the referring jeweller. Before making a decision, please consider the PDS and TMD available from the Q Report website

Just like any other product, over the years your jewellery is likely to require some maintenance due to wear and tear. This may include a polish to remove scratches, rhodium plating of any white gold jewellery, or fixing claws that have been knocked or have worn thin. We can quote on any required maintenance or repairs if you bring your jewellery to our store.

We offer free shipping on all orders or pick up in-store.

We accept returns within 30 days of the purchase date.